We accept Apple Pay, Google Pay, and all major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

We are unable to cancel orders once they have been placed. If you no longer want your items, you are welcome to initiate a return.

Once an order is placed, we are unable to update the shipping address. We recommend contacting the carrier directly for any address changes. For further assistance, please contact us at services@ease-joy.com.

No problem! Please contact our customer service team at services@ease-joy.com. They can assist you with applying your promo code or referral credit to your order.

Sales tax is collected in select states as required by law. The exact amount of sales tax will be displayed at checkout after you enter your shipping address.

We proudly offer worldwide shipping, delivering our products to any destination across the globe. Wherever you are, we’re committed to ensuring our products reach you. Stay tuned as we continue to enhance and streamline our global shipping services!

Yes! Ease-Joy provides free shipping for orders over $99 for most shipping destinations. You can find the shipping policy applicable to your order on the checkout page.

We use FedEx, UPS, and USPS for domestic orders, and DHL and Canada Post for international orders. Detailed shipping options are available at checkout.

We offer global shipping and ship your orders from the warehouse closest to your location. Currently, we operate warehouses in China, the United States, and Europe to ensure faster delivery. If the nearest warehouse is out of stock, your order will be shipped from another location at no additional cost to you. Once your order has been dispatched, you will receive a confirmation email with tracking information.

30-Day Free Returns:

We are pleased to offer free returns for items within 30 days of receipt. To qualify, products must be returned in their original condition and packaging.

• To initiate a return, please contact us at services@ease-joy.com or use the contact form below. Refunds will be processed to the original payment method and completed within 10 business days of receiving the returned item.
• For international orders, we do not cover return shipping costs. Please use your preferred carrier to return the items and provide the tracking number once shipped.

1-Year Warranty:

We proudly offer a 1-year satisfaction warranty on all products. If you encounter any issues within one year of purchase, our team is here to help.

• To qualify for a return or replacement under warranty, products must be clean, unwashed, and in their original packaging. For assistance, reach out to us at services@ease-joy.com or use the form below.
• Your satisfaction is our priority, and we are committed to ensuring you love your purchase!

• To initiate a return or exchange, please contact us at services@ease-joy.com, providing your order number.
• Refunds will be issued to the original payment method or as store credit. If the original payment method is unavailable, a store credit will be issued instead.
• Please expect your bank to process the refund within 7-21 business days after we have received the returned items.

We no longer facilitate direct exchanges. For an exchange, please initiate a return and place a new order for the desired product.

Items labeled as “Final Sale” or “Clearance” are not eligible for returns. Returned products must be unwashed, unused, and undamaged to qualify.

For returns within the United States, a fee of $9.99 is deducted from your refund. For international returns, customers are responsible for the shipping costs.

We strive to ensure our customers always receive the best deal. We offer price adjustments for orders placed up to 14 days before an active promotion begins, subject to the terms and conditions of the promotion. Note that promotions cannot be combined.

At Ease-Joy, we proudly offer a comprehensive 30-day free return policy and a 1-year warranty for all products purchased, whether online or at our retail locations. This coverage ensures your satisfaction with every purchase.

• Please note that a $9.99 fee will be applied to all returns. For defective items, including those purchased during promotions, you have the option to receive either replacements or refunds as part of our warranty service.
• After the 1-year warranty period, replacements or refunds are not available. To maximize the longevity of your products, we recommend reviewing our detailed care guide, which provides valuable tips on proper maintenance.
• At Ease-Joy, your satisfaction is our commitment, and we’re here to support you every step of the way!

At Ease-Joy, our warranty extends for 1 year from your purchase date, covering all manufacturing defects. If any issues arise, we provide a no-cost, one-time repair or replacement of your original purchase, including all its components. This service also includes free retrieval of the defective item and delivery of the replacement without any fees or deductibles.

Specifics of Warranty Coverage

Included in Coverage:

• Any inherent flaws in the product due to manufacturing errors, assuming normal use and proper care.

NOT Included in Coverage:

• Preferences related to comfort, style, or size.
• Damage caused by stains, burns, tears, cuts, or exposure to liquids/moisture due to customer actions or environmental factors (including damage caused by pets).
• Harm from improper laundering practices, such as shrinkage or damage caused by washing or drying incorrectly.
• The natural reduction in filling plushness or material softness with prolonged use.
• Ordinary wear and tear from daily use, cleaning, or laundering.

At Ease-Joy, your satisfaction is our priority. Should you have any concerns, our dedicated customer service team is here to assist you every step of the way!