Shipping Policy

Ease-Joy™ Discreet Shipping Policy

At Ease-Joy™, we value your privacy and ensure all orders are shipped in plain, discreet packaging. Shipments are labeled from "Ease-Joy LLC" to guarantee privacy.

Shipment Processing Time

  • Order Confirmation: Orders are confirmed within 24 hours of placement, excluding weekends and holidays. A confirmation email with order details will follow.
  • Order Dispatch: Orders are dispatched within 2 business days after confirmation.
  • Cut-Off Times:
    1. Orders placed after 4 PM PT are processed the next business day.
    2. Orders placed after 4 PM PT on Fridays are processed on the following Monday, excluding holidays.

Shipping Costs & Delivery Times

Shipping Service Order Value Shipping Cost Estimated Delivery Time
STANDARD Over $99 Free 7-25 Business Days
STANDARD $0 - $98.99 $9.99 7-25 Business Days
EXPRESS Over $0 $35.99 2-7 Business Days

 

Note: We only provide standard shipping delivery for a fee(35.99$) in the outer islands of the United States, Africa, and other remote areas. Detailed logistics time and cost will be displayed at checkout.

Please be aware, due to COVID-19 impacts, delivery times may be subject to delays.

Shipment Confirmation & Tracking

  • A Shipment Confirmation email with tracking details will be sent once your order is dispatched.
  • Tracking numbers are activated within 4 days of shipment.

Customs, Duties, and Taxes

  • Ease-Joy™ is not responsible for customs fees, duties, or taxes.
  • These charges are the recipient’s responsibility and are payable upon or after delivery.

Damages

  • Ease-Joy™ is not liable for damages or losses during shipping.
  • If your order arrives damaged, please contact the shipping carrier directly to file a claim. Retain all packaging materials and damaged goods for the claim process.

COVID-19 Update

Shipping carriers may prioritize emergency and medical shipments, which could delay delivery times. We appreciate your patience and understanding during these times.

Contact Us

  • Email: services@ease-joy.com
  • Phone: +1 (406)-260-9568
  • Address: 1942 Broadway St, Ste 314c, Boulder, CO, United States, 80302

Frequently Asked Questions

Shipping

You will receive a tracking link in the Shipping Confirmation email when your order is shipped out.

* If you cannot track your parcel with the tracking numbers, please try again after a few hours as the carrier needs time to active it. If you still cannot track the parcel, please contact our Customer Service.

Standard shipping is free of charge from a purchase value of $99 or more. A delivery charge of $9.99 will be applied to orders below this purchase value for ground shipping. The ground shipping time is generally 7-15 business days.

The following shipping methods are additionally available:

Express shipping - $35.99 - delivery within 5 business days after dispatch


Note: We only provide standard shipping delivery for a fee(35.99$) in the outer islands of the United States, Africa, and other remote areas. Detailed logistics time and cost will be displayed at checkout.

We aim to process all orders as quickly as possible. Please note: Due to the sharp increase in parcel volumes around Black Friday and Cyber Monday, we and our shipping service providers may currently experience delays in parcel delivery. We apologize for this and thank you for your understanding.

You will receive a dispatch confirmation including a tracking number as soon as we have transferred the order to our logistics partner.

Ease-Joy™ online purchases can be shipped to destinations worldwide. No matter where you are, we’re committed to delivering our products to your doorstep. Shop with confidence and enjoy global shipping with Ease-Joy™!

The delivery address can be different from the billing address.At the check-out page, in the second step with "Your Details", please untick the box dedicated "Delivery Address same as Billing Address". After unticking the box, the billing address section will appear.

- Shipping to military address, APOs/ DPOs/ FPOs or outside the 50 states (i.e. Virgin Islands): there is no tracking number or tracking link to check your delivery.

- Shipping to post office boxes, APOs/ DPOs/ FPOs and outside the 50 states (i.e. Virgin Islands) is only available with ground shipping. The shipping cost for returning items from these addresses is not free.

Duties, taxes and other fees are determined by the customs agency at the destination and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Ease-Joy™ will not refund the abandoned order, including shipping charges and fees. 

Free & Discreet Shipping

We Offer Free & Discreet Worldwide Shipping Over 99$